Miljkovic is a leading manufacturer of PVC and aluminum windows and doors. Without an online platform, customers faced challenges in accessing detailed product information, requesting quotes, and placing orders efficiently. Our task was to create a comprehensive digital solution that not only showcased products and enhanced customer support but also enabled the company to reach new clients and expand its market presence.
The challenge
Miljkovic was operating without a proper digital presence, which hindered their ability to engage with customers effectively and scale their business.
The challenge was clear: develop a comprehensive digital solution that would streamline the entire process, from product browsing to price calculations, quotes, and orders. Additionally, Miljkovic needed a multilingual platform to support their expansion into international markets.
Our approach
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Website development and design
We created a visually appealing, user-friendly, multilingual website that reflected the company’s brand while offering a seamless experience for customers. The website was designed to make product browsing, quote generation, and order placement simple and efficient. -
Digital calculator and pricing tool
One of the key features we implemented was a digital calculator that enabled users to calculate prices based on specific dimensions and product choices. This tool allowed customers to quickly get an accurate price for their needs and provided the company with a more efficient way to generate personalized quotes.
Online store integration
Although Miljkovic NS did not have an online store before, we built an online store that not only displayed products but also allowed customers to place orders and receive tailored offers. This integrated solution simplified the entire purchasing process and gave customers the flexibility to browse and shop at their convenience.Multilingual support
As Miljkovic NS was expanding into international markets, we ensured the platform supported multiple languages. This was crucial for broadening their reach and offering a consistent, professional experience for customers in different regions.
Phases of the project
Ideation
UX/UI Design
Development
Optimization
Support
The results
The digital transformation was nothing short of revolutionary for Miljkovic. Before, they lacked a proper online presence, and their business processes were disorganized. Customers had difficulty accessing the information they needed, generating quotes, and placing orders. The digital transformation led to significant improvements in nearly every aspect of their business:
- 25% increase in revenue within six months
- Expanded market reach through multilingual platform
- Streamlined operations and enhanced efficiency
- Improved customer satisfaction and engagement
Conclusion
Miljkovic’s journey from having no digital presence to experiencing a full-scale digital transformation highlights the power of embracing modern technology in today’s business environment. The shift to an online platform with integrated tools for product browsing, price calculation, and order placement completely revolutionized how Miljkovic interacts with their customers and how their business operates.
This transformation not only increased revenue and operational efficiency but also allowed Miljkovic to expand into international markets, positioning them for continued growth. The success of this project underscores the importance of adopting digital solutions in the manufacturing industry to stay competitive, optimize processes, and deliver a better customer experience.
